Terms of Service
These Terms and Conditions (“Terms”) govern all offers, sales, and services provided by Emblyx, a brand operated by DSC SOFTWARE SOLUTIONS SRL, a Romanian limited liability company registered under J2021002813160, VAT ID RO45171833, with its registered office in Craiova, Dolj, Romania.
These Terms apply to and form a binding agreement between you (the “User” or “Customer”) and Emblyx Home regarding your access to and use of our:
– Online store and product purchase platform
– Mobile applications and any third-party integrations we offer
– Smart home products and connected devices (including but not limited to the Smart Intercom and EasyLift Bed)
– Customer support, warranty, and optional service offerings (including integration and custom setup)
These Terms apply to both consumers (as defined under EU Directive 2011/83/EU) and commercial clients, unless expressly stated otherwise.
By accessing or using our website, placing an order, or registering an account, you confirm that you have read, understood, and agreed to be legally bound by these Terms and by our Privacy Policy, which forms an integral part of this agreement.
We reserve the right to update or amend these Terms from time to time in accordance with applicable law. In such cases, the version in force at the time of your order or continued use shall apply. Continued use of our services after such modifications shall constitute your acceptance of the updated Terms.
These Terms are governed by the laws of Romania and applicable European Union legislation, including but not limited to the General Data Protection Regulation (GDPR) and EU consumer protection laws.
The presentation of products and services on our website does not constitute a legally binding offer, but rather a non-binding invitation for you to submit a purchase offer.
By submitting an order through our website, you make a binding offer to enter into a purchase contract for the selected products and/or services.
A purchase contract is only concluded once one of the following occurs:
– You receive a written order confirmation from us via email, or
– The ordered goods are dispatched to you, without prior confirmation
We expressly reserve the right to refuse or cancel any order at our sole discretion, particularly in the event of:
– Technical errors in product pricing or descriptions
– Limited stock or product unavailability
– Suspicion of fraudulent activity, abuse, or unauthorized use
The contract will be concluded in the English language, and we will store the contract data in accordance with applicable data protection regulations. You may access your order information at any time by logging into your customer account.
In accordance with Directive 2011/83/EU on Consumer Rights, if you are a consumer (i.e., a natural person acting for purposes outside your trade, business, craft, or profession), you have the right to withdraw from a purchase contract without providing any reason, within 14 calendar days from the date on which you, or a third party designated by you (other than the carrier), took physical possession of the goods.
To exercise your right of withdrawal, you must initiate a return via the dedicated return request feature in your user account.
Requests submitted through other channels (such as email, phone, or social media) may be reviewed on a case-by-case basis but are not guaranteed to be accepted.
If you withdraw from this contract, we will reimburse you without undue delay and no later than 14 days from the date we receive the returned goods, or from the date you provide proof of having returned them—whichever occurs first.
Refund Conditions:
– Only the purchase price of the goods will be refunded; initial delivery/shipping costs are non-refundable
– The product must be returned in its original condition, including undamaged packaging, all accessories, manuals, and components
– We reserve the right to deduct from the refund an amount corresponding to any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods
The return shipping costs are borne by the customer, unless the product is defective or delivered in error.
A model withdrawal form, as prescribed under EU law, is provided at the end of these Terms for your convenience.
We make every reasonable effort to ensure that all product specifications, images, descriptions, and related content presented on our website are accurate, complete, and up to date at the time of publication. However, slight variations may occur due to manufacturing tolerances, product improvements, or software updates.
Such minor discrepancies do not constitute defects and do not entitle the customer to any legal claims, provided they do not materially affect the product’s intended use.
We reserve the right to modify product features, technical details, or availability at any time without prior notice, where such changes are reasonable and do not adversely affect existing orders.
Product availability is subject to change and cannot be guaranteed at the time of order placement.
All prices displayed on our website are shown in euros (EUR) and include Romanian value-added tax (VAT), where applicable, unless explicitly stated otherwise. Prices are based on EUR and may be converted and displayed in Romanian Lei (RON) using the exchange rate applicable on the respective day.
We currently accept the following payment methods:
– Cash on delivery (available only for orders delivered within Romania)
– Visa and Mastercard credit or debit cards
– Google Pay and Apple Pay
All payments must be made in full at the time of order placement, unless otherwise agreed in writing.
Ownership of the goods remains with Emblyx until full payment of the purchase price has been received. We reserve the right to withhold delivery or cancel the order in cases of failed or incomplete payment.
In the event of pricing errors or clearly incorrect price listings, we are under no obligation to fulfill the order at the incorrect price and reserve the right to cancel or adjust the transaction accordingly.
We offer worldwide delivery, with the exception of countries or regions subject to international embargoes or classified as conflict zones under applicable European Union regulations.
Estimated delivery times and shipping fees are displayed during the checkout process. While we strive to meet stated delivery estimates, these are non-binding and may vary due to external factors such as customs clearance, carrier delays, or local service disruptions.
Risk of loss or damage to the goods transfers as follows:
– For consumers (as defined under EU law): at the moment the goods are physically delivered to the customer or to a third party designated by the customer
– For business customers: at the time the goods are handed over to the shipping provider
The customer is responsible for providing accurate delivery information. Costs arising from failed deliveries due to incorrect or incomplete address details may be charged to the customer.
We reserve the right to make partial deliveries where reasonable and at no additional shipping cost to the customer.
By registering an account or using our online services, you agree to:
– Provide accurate, complete, and up-to-date information during the registration process
– Maintain the confidentiality of your account credentials and restrict access to your account
– Use the platform and associated services only for lawful purposes and in accordance with these Terms
You are solely responsible for all activities conducted under your account. We reserve the right to suspend or terminate user accounts without notice if there is a violation of these Terms or applicable laws.
Users must conduct themselves respectfully and responsibly when submitting comments, reviews, or any other form of user-generated content. We reserve the right, at our sole discretion, to moderate, hide, or remove content that breaches these Terms or our community standards.
Prohibited content includes, but is not limited to:
– Hate speech, discriminatory or harassing language based on race, ethnicity, gender, religion, nationality, disability, or sexual orientation
– Defamatory, false, misleading, or malicious statements
– Spam, unauthorized advertising, or off-topic promotional content
– Obscene, offensive, or violent material
– The posting or sharing of personal or confidential information without proper consent
Repeated or serious violations may result in the permanent suspension of user accounts and, where appropriate, the initiation of legal proceedings.
All products must be installed, operated, and maintained in strict accordance with the instructions and safety guidelines provided in the accompanying installation manuals.
For mechanical or electrically operated products, such as the EasyLift Bed, we strongly recommend installation by a qualified and certified technician. Failure to follow the prescribed installation procedures may result in product malfunction, reduced performance, or safety hazards.
We expressly disclaim any liability for personal injury, property damage, or product malfunction resulting from:
– Improper or incomplete installation
– Unauthorized repairs or modifications
– Use contrary to the intended purpose of the product
– Failure to follow safety or maintenance instructions
Any unauthorized tampering with hardware or software may void the warranty and render the product ineligible for technical support or future updates.
In order to maintain performance, security, and compatibility, we may provide software or firmware updates for our products either automatically or upon user initiation.
By using our connected devices or associated applications, you acknowledge and consent to the receipt and installation of such updates, which may include enhancements, bug fixes, or critical security patches.
Certain updates may be mandatory. Failure to install required updates may result in degraded functionality, interoperability issues, or security vulnerabilities. We accept no liability for any loss, malfunction, or exposure to risk resulting from the non-application of such updates.
We reserve the right to discontinue support for older firmware or software versions where technically or commercially justified.
Warranty coverage is provided in accordance with applicable EU legislation and is limited as follows:
– For consumers (as defined by Directive 1999/44/EC and relevant national laws): 24 months from the date of delivery
– For business customers: 12 months from the date of delivery, unless otherwise agreed in writing
Warranty claims must relate to material or manufacturing defects that existed at the time of delivery. The customer is responsible for reporting any defect within a reasonable period after discovery.
We shall be liable only in the following circumstances:
– Intentional misconduct or gross negligence on our part
– Personal injury, death, or harm to health caused by a defect in one of our products
– Breach of essential contractual obligations (cardinal duties), but only to the extent that the damage was foreseeable and typical for the contract
Except where otherwise required by mandatory legal provisions, we disclaim all liability for indirect or consequential damages, including but not limited to:
– Loss of profits or revenue
– Business interruption
– Data loss or corruption
– Third-party claims or penalties
This limitation of liability does not affect your statutory consumer rights under applicable national or EU law.
You agree to comply with all applicable export control laws and regulations, including those of the European Union and any relevant international authorities. You may not export, re-export, transfer, or otherwise redistribute our products or software:
– To any country, individual, or entity subject to sanctions or trade restrictions
– For any use prohibited under applicable law, including military or dual-use applications without the necessary licenses
The resale, commercial redistribution, or transfer of our devices to third parties for profit is strictly prohibited without our prior written approval or a valid, executed reseller agreement. Unauthorized commercial use may result in termination of warranty coverage, denial of technical support, and legal enforcement actions.
We reserve the right to audit suspected unauthorized resellers and pursue remedies for breach of these restrictions.
Customer support is available in English and Romanian via email at [email protected] or through the contact form available on our website’s Contacts page.
We aim to respond to all inquiries within 48 business hours, Monday through Friday, excluding public holidays in Romania.
Support requests are handled on a best-effort basis for consumer customers. For business clients or partners, specific service-level agreements (SLAs) may be established by separate written agreement.
We reserve the right to prioritize support requests based on severity, warranty status, or contractual obligations.
From time to time, we may provide promotional offers, discount codes, or other incentives to customers. Unless otherwise stated, such promotions are subject to the following conditions:
– They are valid only for the time period explicitly specified in the promotion
– They may not be combined with other discounts, vouchers, or promotional offers unless expressly permitted
– They are limited to one use per customer or account, unless otherwise indicated
Promotions are non-transferable, not redeemable for cash, and may be subject to additional terms and conditions provided at the time of issuance.
We reserve the right to modify, suspend, or revoke any promotional offer at our sole discretion and without prior notice, including in cases of suspected misuse, abuse, or fraud.
All content made available through our website, applications, and products—including but not limited to trademarks, logos, product designs, software, documentation, text, graphics, and multimedia elements—remains the intellectual property of Emblyx or its respective licensors. All rights not expressly granted are reserved.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use our services and associated materials solely for personal or internal business use, and only as permitted under these Terms.
Any unauthorized use, reproduction, modification, publication, transmission, reverse engineering, or distribution of our content or technology is strictly prohibited and may result in civil or criminal liability.
This clause does not transfer any ownership rights to you, and all intellectual property rights remain with their respective holders.
We process personal data in accordance with the applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Information on the types of personal data we collect, the purposes and legal bases for processing, data retention periods, and your rights as a data subject is provided in our Privacy Policy, which forms an integral part of these Terms.
By using our services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection and use of your personal data as described therein.
For further details, please refer to our [Privacy Policy].
You may request the closure of your user account at any time by contacting our customer support team through the designated support channels.
We reserve the right to suspend, restrict, or permanently terminate user accounts, without prior notice, in the event of:
– A breach of these Terms or applicable law
– Activities that pose a security risk or attempt to interfere with the integrity of our systems
– Fraudulent, abusive, or otherwise unlawful conduct
Account suspension or termination does not relieve you of any existing payment obligations or legal responsibilities incurred prior to the termination date.
We further reserve the right to retain necessary account-related information in accordance with our Privacy Policy and applicable data retention laws.
These Terms, and all contractual and non-contractual obligations arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of Romania, without affecting any mandatory consumer protection rights provided under the law of your habitual residence within the European Union.
All disputes arising from or in connection with these Terms shall be submitted to the competent courts of Dolj, Romania. If you are a consumer, you may also bring proceedings in the courts of your place of residence, in accordance with applicable consumer protection legislation.
Consumers additionally have the right to seek alternative dispute resolution via the European Commission’s Online Dispute Resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr
We shall not be held liable for any failure or delay in performance resulting from causes beyond our reasonable control. Such events may include, but are not limited to, natural disasters, epidemics, acts of war or terrorism, government restrictions, labor strikes, infrastructure or supply chain failures, cyberattacks, or disruptions in internet or telecommunications services.
In the event of a force majeure situation, we will make reasonable efforts to inform affected users and resume services as soon as practicable.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be severed from the remaining Terms, which shall remain valid and enforceable to the fullest extent permitted by law.
These Terms, together with our Privacy Policy, order confirmations, and any other legal notices published on our website, constitute the entire agreement between you and Emblyx Home regarding the use of our products and services. They supersede all prior agreements, communications, or representations—oral or written—unless expressly stated otherwise.
If you wish to withdraw from your contract, please send an email to:
Email address: [email protected]
Subject line: Withdrawal Request – Order #[Your Order ID]
Please include the following details in your message:
– Full name
– Email address used for the order
– Order ID and date
– Description of the product or service concerned
– Clear statement that you wish to withdraw from the contract
– Reason for withdrawal
– Confirmation whether you have already contacted our support team to resolve the issue
After approval of your withdrawal request, we will provide you with the appropriate return address and return instructions. Please do not return goods before receiving confirmation, as returns sent to an incorrect address may not be processed.
Please note that return shipping costs are your responsibility unless the item is defective or delivered in error. Returns that are sent without sufficient postage or with unpaid shipping charges will not be accepted or processed.
Emblyx is operated by:
DSC SOFTWARE SOLUTIONS SRL
Registered office: Craiova, Dolj, Romania
Company Registration No.: J2021002813160
VAT ID: RO45171833
Email: [email protected]
Website: www.emblyx.com
Additional Notes for Users:
– You may access and print a copy of these Terms at any time via our website.
– Please refer to our Privacy Policy for detailed information about how we process your personal data, including data retention and cookie usage.
– Romanian-language versions of our Terms and Privacy Policy are available upon request.
– For any legal inquiries or official correspondence, please use the contact details above.