{ "id": 3047, "date": "2026-04-20T18:05:36", "date_gmt": "2026-04-20T15:05:36", "guid": { "rendered": "https:\/\/www.emblyx.com\/?page_id=3047" }, "modified": "2026-06-14T15:36:26", "modified_gmt": "2026-06-14T12:36:26", "slug": "privacy-policy", "status": "publish", "type": "page", "link": "https:\/\/www.emblyx.com\/en\/privacy-policy\/", "title": { "rendered": "Privacy Policy" }, "content": { "rendered": "
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\n \n \n\t\t\t\n \n\n 1. Data Controller and Contact Information\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This Privacy Policy sets out how personal data is collected, processed, and protected by:<\/p>\n

DSC SOFTWARE SOLUTIONS SRL
Registered Address: Craiova, Dolj, Romania
Company Registration Number: J2021002813160
VAT ID: RO45171833
Email: office@emblyx.com<\/p>\n

DSC SOFTWARE SOLUTIONS SRL (hereinafter referred to as \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d, or \u201cEmblyx\u201d) acts as the Data Controller within the meaning of the General Data Protection Regulation (EU) 2016\/679 (\u201cGDPR\u201d) for all personal data processed in connection with its products, services, websites, and applications.<\/p>\n

We are fully committed to safeguarding your privacy and ensuring full transparency regarding the purposes and legal bases on which we collect, process, and store personal data, as well as your rights under applicable data protection laws.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 2. Scope of This Policy\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This privacy policy applies to the processing of personal data in the context of the following activities:
\u2013 Accessing and navigating our websites
\u2013 Using our connected smart home products, such as the Smart Intercom and EasyLift Bed
\u2013 Using the Emblyx mobile application, where applicable
\u2013 Communicating with our customer support channels or using third-party integrations, including but not limited to WhatsApp and Telegram
\u2013 Interacting with our infrastructure that enables firmware updates, remote device access, and diagnostic services<\/p>

It applies to all individuals whose personal data is processed in connection with our products and services, including prospective customers, registered users, and end users of devices installed in residential or commercial properties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 3. Categories of Data We Collect\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Depending on how you interact with our products and services, we may process the following categories of personal data:
\u2013 Phone number, where you have opted in to receive notifications or alerts via WhatsApp, Telegram or SMS
\u2013 Device-related technical data, including device model, firmware version, and MAC address, for the purpose of device management and maintenance
\u2013 Metadata related to connection attempts to our infrastructure, including timestamped connection requests
\u2013 IP addresses are not intentionally retained beyond what is technically required for security and operational purposes
\u2013 Content and metadata from communications you initiate with our customer support team, such as emails or submitted support tickets<\/p>

Please note that the creation of user accounts and the storage of personal data, such as names and email addresses for device setup, is handled directly by the ESP Rainmaker platform, which operates independently and processes such data under its own privacy terms. We do not access or retain this information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 4. Legal Basis and Purposes of Processing\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We process personal data only where a valid legal basis under the General Data Protection Regulation (GDPR) applies. The purposes for which data is processed, along with the corresponding legal bases, include:<\/p>

\u2013 Sending WhatsApp, Telegram or SMS alerts or messages, where explicitly requested by the user, is carried out on the basis of the user’s prior consent
\u2013 Managing device functionality through the local (within the user\u2019s private network environment) dashboard is necessary for the provision of our services and is carried out on the basis of our legitimate interests in ensuring proper operation and maintenance
\u2013 Handling customer support inquiries and requests may be necessary for the performance of a contract or based on our legitimate interest in responding to user needs
\u2013 Complying with legal obligations, including regulatory or tax-related requirements, is carried out on the basis of applicable statutory requirements<\/p>

Please note that account creation and device registration are performed through the ESP Rainmaker platform. In such cases, the legal basis and processing activities are determined by the operator of that service and governed by their respective privacy policies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 5. Use of Third-Party Services and Licensed Software\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We make use of licensed software solutions and external service providers to support the functionality, security, and delivery of our products and services.<\/p>

ESP Rainmaker is employed to manage internet connectivity and perform user account operations associated with our connected devices. Information such as email address, username, and device registration data is processed and stored on ESP Rainmaker\u2019s cloud infrastructure. This processing is carried out under the responsibility of the ESP Rainmaker service operator and is subject to their own privacy policy and terms of service.<\/p>

Integration with messaging platforms, including WhatsApp and Telegram, is implemented via our own managed infrastructure. In this context, we process limited user data, such as phone numbers and user-submitted content, solely for the purpose of delivering the requested alerts and notifications. No message content is stored beyond the duration necessary for transmission.<\/p>

In addition, we may utilize licensed third-party platforms for web hosting, error monitoring, security hardening, and performance analytics. These providers operate under contractual data processing agreements that require them to implement adequate safeguards and ensure compliance with applicable data protection legislation, including the GDPR.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 6. Local Data Handling and User Control\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Data related to the local dashboard functionality is processed exclusively within the user\u2019s private network environment. This local interface is not exposed to the public internet and operates independently of our external infrastructure.<\/p>

For features that involve internet-based services, such as WhatsApp or Telegram alerts and firmware update delivery, data is processed through our own secure server infrastructure. Access to these services is protected through certificate-based authentication and encrypted HTTPS connections, in line with current industry standards and relevant security certifications.<\/p>

Phone numbers and message contents transmitted for messaging purposes are not stored beyond the time required to complete the transmission. We apply protective measures to prevent unauthorized access or accidental disclosure of personal identifiers, including obfuscation and controlled memory retention.<\/p>

We retain server usage logs for a period of up to seven days strictly for performance monitoring, diagnostics, and maintenance purposes. These logs do not include message content or personally identifiable information beyond what is technically necessary for system integrity.<\/p>

Users may withdraw consent for messaging services at any time, request deletion of any locally stored data under our control, or restore their device to factory settings using available device management options.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 7. Data Retention\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required under applicable legal obligations.<\/p>

Data associated with user accounts and device registration is processed and retained by ESP Rainmaker in accordance with their own data retention policies, over which we have no direct control.<\/p>

Phone numbers processed for the purpose of delivering WhatsApp or Telegram messages are handled transiently through our infrastructure. These identifiers are not stored on a long-term basis and are discarded automatically following the successful delivery or failure of the message.<\/p>

Communications submitted to our customer support channels may be retained for a period of up to 24 months, unless a longer retention period is required under applicable legal or contractual obligations. This retention supports the resolution of ongoing support issues, system improvement, and compliance with regulatory requirements.<\/p>

We do not disclose personal data to public authorities, law enforcement agencies, or other government bodies unless we are legally required to do so under binding legal obligations, such as a valid court order or mandatory statutory provision. In such cases, we limit the disclosure to the minimum amount of data required and, where permitted by law, we will inform the affected data subjects.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 8. Your Rights Under the GDPR\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As a data subject under the General Data Protection Regulation (GDPR), you have the following rights with respect to the processing of your personal data:<\/p>

You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, to access the data and receive information regarding the purposes of processing, the categories of data involved, and the recipients or categories of recipients to whom the data may have been disclosed.<\/p>

You have the right to request the rectification of inaccurate personal data concerning you, and to have incomplete data completed, in order to ensure that the information we hold is accurate and up to date.<\/p>

You have the right to request the erasure of your personal data where it is no longer necessary for the purposes for which it was collected, where processing is based solely on your consent and you withdraw that consent, or where the data is being processed unlawfully. This is commonly referred to as the “right to be forgotten”.<\/p>

You may request that we restrict the processing of your personal data in certain circumstances, such as where the accuracy of the data is contested, or where processing is unlawful and you oppose erasure but request restriction instead.<\/p>

You have the right to object to the processing of your personal data where it is based on our legitimate interests, including profiling based on those interests, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms. You may also object at any time to processing for direct marketing purposes.<\/p>

Where the processing is based on your consent or on a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller (right to data portability).<\/p>

You have the right to withdraw your consent at any time, where processing is based on consent. Such withdrawal shall not affect the lawfulness of any processing carried out prior to the withdrawal.<\/p>

Finally, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data infringes the GDPR. This may be the authority in your country of residence or place of work, or the authority of the Member State in which the alleged infringement occurred. In Romania, the competent supervisory authority is the National Supervisory Authority for Personal Data Processing (ANSPDCP), which can be contacted at www.dataprotection.ro.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 9. Security Measures\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 of the GDPR.<\/p>

All communications between user devices, mobile applications, and our infrastructure are encrypted using Transport Layer Security (TLS) protocols to prevent unauthorized access and data interception during transmission.<\/p>

Access to connected devices is restricted through the use of certificate-based authentication, which provides an additional layer of cryptographic security and ensures only authorized parties can interact with our services.<\/p>

Our server infrastructure is hosted in secure environments and maintained under strict update and patch management policies. This includes monitoring for vulnerabilities, applying security updates in a timely manner, and adhering to best practices for server hardening and data integrity.<\/p>

Access to personal data by internal personnel is strictly limited to those with a legitimate business need and is governed by internal access control mechanisms. All staff members are subject to confidentiality obligations and receive regular training in data protection and information security.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 10. International Data Transfers\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Certain third-party services we rely on, including the ESP Rainmaker platform, may involve the processing or storage of personal data on servers located outside the European Union or the European Economic Area. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with Chapter V of the GDPR.<\/p>

Where no adequacy decision by the European Commission exists for the destination country, we rely on standard contractual clauses (SCCs) approved by the European Commission, or other lawful transfer mechanisms, to ensure that your personal data is afforded a level of protection essentially equivalent to that within the EU.<\/p>

You may request further information regarding the specific safeguards in place for international data transfers by contacting us at the address provided in this policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 11. Cookies and Tracking Technologies\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our website uses only those cookies that are strictly necessary to ensure its secure and proper functioning. These essential cookies enable core technical features such as session management, navigation, and system security.<\/p>

We do not deploy any marketing, profiling, or analytics cookies unless you have provided your explicit and informed consent through a cookie banner or settings interface.<\/p>

You can configure your browser to block or delete cookies at any time; however, doing so may affect the proper functioning of the website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 12. Contact for Data Protection Inquiries\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you wish to exercise any of your rights under applicable data protection laws or have questions regarding this privacy policy, you may contact us using the details below:<\/p>

Email: office@emblyx.com
Please include the subject line: Privacy Request \u2013 [Your Name]<\/p>

In your message, clearly describe the nature of your request, the right you wish to exercise, and any information necessary for us to identify and process your inquiry (such as your device ID\/MAC, phone number used, or registered email address, if applicable).<\/p>

We will respond to all legitimate requests without undue delay and, in any event, within one month of receipt, in accordance with the timelines set out in the General Data Protection Regulation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n \n \n\t\t\t\n \n\n 13. Updates to This Policy\n <\/span>\n\t\t\n
\n \"Line\" <\/div>\n \n <\/div>\n \n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We may update this privacy policy from time to time in order to reflect changes in our services, technological developments, regulatory requirements, or other operational needs.<\/p>

The most current version of this policy will always be available at www.emblyx.com\/privacy. We encourage you to review it periodically to stay informed about how we process personal data.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

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